Frequently Asked Questions

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Note: All prices in US Dollars

What kind of payment methods do you accept?

We accept Pay-Pal.

What if I have a question about a specific product?

If you have any questions or comments please contact us at  We appreciate your questions and comments; this helps us improve our site and service to others. We look forward to helping you create your perfect bird habitat.
2888 Star Lane
Emmett ID, 83617

Phone: 208-365-5369

Do you accept exchanges and returns?

We will gladly refund the cost of any item less 20% restocking fee if it is in restockable condition (we must be able to put on our shelves as a new product.)
See our Policies Page for Shipping Errors/ Fed-Ex claims, etc.

How much will it cost to ship my order?

Shipping charges will be calculated at time of check out based on the chart below: 

Order Amount   Shipping 
 $0.01 to 29.99  $8.95
 $30.00 to $49.99  $9.95
 $50.00 to $69.99  $10.95
 $70.00 to $99.99  $11.95
 $100.00 and over  $FREE Shipping

If you are outside of the continental U.S. or if you would like expedite shipping, please contact us for a shipping quote.

Our handling fee is $3.50 per order (not item)!  You pay the price of the item, a $3.50 handling fee and the shipping charges for the order.  We ship all orders Fed-Ex – if you request USPS we will ship that way however the handling fee goes up to $10.  Canada orders only ship via USPS at the $10 handling fee.  Any order that ships USPS we do not insure, provide tracking numbers or handle any kind of vendor or shipping claim.   We only ship to the United States and Canada.

Do you charge sales tax?

Residents of Idaho will pay 6% during checkout.

Are all items on your web site available?

If an item is out of stock – (Please note that we have a 99% in stock rate so this does not apply to most orders) we will send you an e-mail letting you know when we expect the item to arrive or other possible substitutes that we have available immediately.  We then wait for you to get back with us to let us know if we should put the order on hold until the product arrives, substitute a different item or cancel the order.  The order is placed on hold at that time until we hear back from you.