Shipping Policies

Shipping charges will be calculated at time of check out based on the chart below: 

If you are outside of the continental U.S. or if you would like expedite shipping, please contact us for a shipping quote.

 Our handling fee is $3.50 per order (not item)!  You pay the price of your items, a $3.50 handling fee and the shipping charges for the order.  We ship all orders Fed-Ex – if you request USPS we will ship that way however the handling fee goes up to $10.  Canada orders only ship via USPS at the $10 handling fee.  Any order that ships USPS we do not insure, provide tracking numbers or handle any kind of vendor or shipping claim.   We only ship to the United States and Canada.

Shipping – At the time of your order please provide the e-mail address that you want your order confirmations sent to.  When your order is shipped your e-mail address will be in the Fed-Ex system, Fed-Ex will then generate a tracking number. We forward the tracking number on to you.

Billing – Your order is normally billed the same day it was shipped or the next business morning after shipping.  Our #1 concern is to get your order(s) out the door and we bill as soon as we can afterwards.   Shipping charges will be calculated at time of check out.  Our handling fee is $3.50 per order (not item)!  You pay the price of the item, a $3.50 handling fee and the shipping charges for the order.  We ship all orders Fed-Ex – if you request USPS we will ship that way however the handling fee goes up to $10.  Canada orders only ship via USPS at the $10 handling fee.  Any order that ships USPS we do not insure, provide tracking numbers or handle any kind of vendor or shipping claim.   We only ship to the United States and Canada. 
How our order processing works - we ship next day guaranteed for all orders received by 1:00 CST, however we normally get all orders received by 4:00 or later out as well.

Return Policy

Returns - If you return an item for any reason other than the above we will only refund the cost of the item less 20% restocking fee if it is in restockable condition (we must be able to put on our shelves as a new product.)

Backorder Policy

If an item is out of stock – (Please note that we have a 99% in stock rate so this does not apply to most orders) we will send you an e-mail letting you know when we expect the item to arrive or other possible substitutes that we have available immediately.  We then wait for you to get back with us to let us know if we should put the order on hold until the product arrives, substitute a different item or cancel the order.  The order is placed on hold at that time until we hear back from you. 

Damaged Goods Policy

 Shipping Errors/ Fed-Ex claims, etc –
Shipping errors - Shipping errors are handled immediately – If you see an error when you receive the tracking numbers call us and we will either reroute the package or reship, which ever is faster for you.  If the mistake is from one of our team members we fix it at our expense ASAP.  If after we ship an item, you realize you sent in incorrect information any charges from Fed-Ex would be charged to your account.
If you receive a damaged, broken or defective item - we need to be contacted immediately with a detailed description of what is wrong.  We are needing to determine if it was a hidden damage from the manufacture, Fed-Ex damaged, or inadequate packaging.  This information is important for future orders and customers as we may be able to keep it from happening again. 
 Incorrect Item received - If you receive an incorrect item - we will need to know if you still want the correct merchandise and we will reship the correct item out regular ground at our expense and we will decide if a call tag will be issued for the incorrect item.   
 Damaged Item- If you receive a damaged item from Fed-Ex - we will reship another item at no charge to you and then file a claim with Fed-Ex for the original shipment.  You will need to hold onto the item for 7 business days in case Fed-Ex picks up the damaged item.  We must be contacted on shipping damages within 10 days from the day the order was shipped; otherwise no credit will be able to be given on freight claimed damages.  The only reason why we have to do this is that we only have so many days from the day it was shipped to file a claim with the freight company. 
 Defective Item – If you receive a defective item – we will reship another at no charge Fed-Ex ground.  You will need to hold onto the item for 7 business days in case we call tag the item back.

We can be reached via e-mail at: customerservice@goodbirdfeeders.com

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